Privacy Policy

Welcome to Flicks Hair. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

The data controller responsible for your personal information is:

We may collect the following types of information:

• Contact Form Submissions: When you submit our contact form, we collect your name, email address, and message content to respond to your enquiry.
• Analytics Data: With your explicit consent, we use Google Analytics 4 to collect anonymised data about how visitors use our website, including pages visited, session duration, and device information.
• Booking Information: When you book an appointment, your information is processed by Fresha, our third-party booking platform. Please refer to Fresha's privacy policy for details on how they handle your data.

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Improve our website and understand how visitors interact with our content
• Facilitate appointment bookings through our booking partner
• Comply with legal obligations

We will never send you marketing communications without your explicit consent, and we will never sell your personal information to third parties.

Our website uses cookies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function properly. They enable core features such as security and accessibility. These cookies are set by default.
• Analytics Cookies: We use Google Analytics 4 to understand how visitors use our website. These cookies are only set with your explicit consent.

You can manage your cookie preferences at any time through your browser settings or by contacting us directly.

Our website integrates with the following third-party services:

• Fresha: Our online booking platform. Booking information is processed directly by Fresha under their own privacy policy.
• Google Analytics: Website analytics service (with your consent). Data is processed by Google in accordance with their privacy policy.
• Google Maps: Embedded on our contact page to help you find our salon. Subject to Google's privacy policy.

We encourage you to review the privacy policies of these third-party services for more information about how they handle your data.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact Form Data: Retained only for the period necessary to respond to your enquiry, then deleted.
• Analytics Data: Retained according to Google Analytics' default retention settings (14 months).

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data (“right to be forgotten”).
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Any significant changes will be communicated by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Visit our Contact page →